Privacy Policy
Last Updated: 28 June 2025 · Effective: 28 June 2025
1. Introduction
Neuronest ("we", "us", "our") operates an online AI development school based at Level 15, Menara Tech, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. We are the data controller for personal information collected through our website and programmes.
This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to visitors to our website and to learners who enrol in our programmes.
We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, contact us at [email protected].
2. What Data We Collect
2.1 Information You Provide
- • Contact enquiries: name, email address, phone number (optional), message content
- • Enrolment: name, email, phone number, payment information (processed by our payment provider — we do not store card details)
- • Programme participation: project submissions, feedback responses, session attendance records
2.2 Information Collected Automatically
- • Basic analytics data (pages visited, session duration) via cookies when consented
- • Browser type and operating system for technical compatibility purposes
- • IP address, retained for security logging for up to 90 days
2.3 Legal Basis for Processing
- • Consent: analytics cookies, marketing communications
- • Contract performance: data needed to deliver a programme you have enrolled in
- • Legitimate interest: security logging, programme improvement
- • Legal obligation: records required under Malaysian law
2.4 Retention Periods
- • Enquiry data: 12 months from last contact
- • Learner records: 3 years from programme completion
- • Financial records: 7 years as required by Malaysian tax law
- • Analytics data: 14 months rolling
3. How We Use Your Data
We use personal data for the following purposes:
- • Responding to enquiries and providing information about our programmes
- • Processing enrolments and administering programme access
- • Delivering live sessions, sending exercise materials, and providing mentor feedback
- • Issuing completion records at the end of a programme
- • Sending programme-related communications (session reminders, updates)
- • Improving our curriculum based on aggregated, anonymised feedback
- • Maintaining the security and functionality of our systems
We do not use personal data to build advertising profiles or sell it to third parties. We do not send marketing communications without explicit consent, and you can opt out at any time.
4. Data Sharing and Third Parties
We share personal data only in limited circumstances:
- • Payment processors: for handling enrolment fees securely. They are bound by their own data protection obligations.
- • Video conferencing platform: for delivering live sessions. Participants are subject to that platform's privacy policy.
- • Analytics provider: only when you have consented to analytics cookies. Data is aggregated and not linked to named individuals.
- • Legal requirements: if we are required to disclose data by Malaysian law or a lawful government request.
We do not transfer personal data outside Malaysia without ensuring appropriate protections are in place.
5. How We Protect Your Data
- • All data is transmitted over encrypted HTTPS connections
- • Access to personal data is restricted to staff who need it to do their work
- • We use password-protected, access-controlled systems for storing learner records
- • In the event of a data breach that may affect your rights, we will notify you within a reasonable period and take steps to contain and address the breach
- • We review our security practices periodically
6. Cookies
We use cookies on our website. Essential cookies are required for the site to function. Analytics and preference cookies are used only when you consent via the cookie banner. You can change your preferences at any time.
For full details on the cookies we use and how to manage them, see our Cookie Policy.
7. Your Rights
Under Malaysia's PDPA, you have the following rights in relation to personal data we hold about you:
- • Access: request a copy of personal data we hold about you
- • Correction: ask us to correct inaccurate or incomplete data
- • Withdrawal of consent: withdraw consent for processing based on consent at any time (this does not affect lawfulness of prior processing)
- • Restrict processing: ask us to stop using your data in certain ways
- • Deletion: request erasure of data we no longer have a legitimate reason to hold, subject to legal retention obligations
- • Complaint: lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) at www.pdp.gov.my if you believe we are handling your data improperly
To exercise any of these rights, email [email protected]. We will respond within 21 days.
8. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
9. Children's Privacy
Our programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us so we can remove it promptly.
10. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. If changes are significant, we will notify current learners by email. Continued use of our services after an update constitutes acceptance of the revised policy.
11. Contact Us About This Policy
If you have any questions about how we handle personal data, or want to exercise any of your rights, please get in touch.